01 Business Introduction
The operation manual must include a brief description of your restaurant, your mission, vision , and core values. A good business introduction will include the objectives of the restaurant containing its long term goals. Having this information will ensure that everyone in your crew understands your business and the brand ethos it is trying to project.
02 Summary of Operations
After the business introduction has been established, A detailed summary of what is expected for daily activities, job descriptions, and operational procedures are provided. This section will enable your crew to carry out their duties effectively.
03 Food Standard Operating Procedures
Wherever you plan on putting up your restaurant, food regulations set by your respective authority should be in place at all times. This part of the operation manual stipulates the guidelines in handling food. We ensure that your restaurant complies with standard operating procedures that covers everything from food preparation, table service, storage, and kitchen sanitation.
04Store opening and End-Of-Day Procedures
With the help of our restaurant consultants, we are able to pen operational procedures in opening and closing the restaurant. This also includes handling the cash register and necessary end-of-day sales reports. This section of your operation manual will include preparation guidelines for the next morning’s operations as well as checklists to ensure these processes go smoothly.
05 A Unique Service SOP
Differentiate yourself from your competitors with a unique service procedure. We provide the written outline and training needed by your staff to seamlessly carry out store operations especially with implementing customer service guidelines. This ensures your restaurant provides excellent service to your guests.
05 Handling Technology
Technology is indispensable to keep your restaurant up and running. The operation manual includes clear instructions on how to operate electronic equipment and use retail software whenever applicable. We ensure that your staff is able to have a clear understanding of the technology your business uses and the SOPs needed in case you need troubleshooting.