Operation Manual

EFFECTIVELY DEVELOP AND OPERATE YOUR RESTAURANT

Streamline Your
Business Processes

Operate and manage your restaurant with ease and organization while ensuring your business functions are in place and in order.

  • 30+

    Years
    Experience
  • 40+

    Employees &
    Growing
  • 500+

    Successful
    Projects
  • 4

    Offices Across
    The Globe
how we do it

Maintain The Highest Level
Of Business Standard

Your operation manual is the bread and butter of your restaurant’s operational processes. It is crucial to have them in place and constructed in a way that makes your business functions run efficiently.

  • Eliminate
    Operational Errors

    With proper instructions and procedures laid out in the manual, your restaurant can effectively reduce human errors caused by uninformed, confused, and untrained staff.

  • Ease
    In Readability

    We develop operation manuals that can be easily read and understood and self-explanatory. From the higher management right down to your kitchen and salesfloor staff, everyone can understand its contents clearly.

  • Extensive
    And Thorough

    For operation manuals to be effective, it should be extensive and thorough. Our team ensures that your manual can be used to train new employees as well as serve as a reference to any circumstances involving restaurant operations.

LET’S SIMPLIFY YOUR RESTAURANT OPERATIONS

LAYING THE GROUNDWORK FOR A SUCCESSFUL & PROFITABLE RESTAURANT BUSINESS.

LProvide an effective , and standardized guidance for better, more efficient restaurant processes.

  • 1. Business Introduction
  • 2. Summary of Operations
  • 3. Food Standard Operating Procedures
  • 4. Store opening and End-Of-Day Procedures
  • 5. A Unique Service SOP
  • 6. Handling Technology

01 Business Introduction

The operation manual must include a brief description of your restaurant, your mission, vision , and core values. A good business introduction will include the objectives of the restaurant containing its long term goals. Having this information will ensure that everyone in your crew understands your business and the brand ethos it is trying to project.

02 Summary of Operations

After the business introduction has been established, A detailed summary of what is expected for daily activities, job descriptions, and operational procedures are provided. This section will enable your crew to carry out their duties effectively.

03 Food Standard Operating Procedures

Wherever you plan on putting up your restaurant, food regulations set by your respective authority should be in place at all times. This part of the operation manual stipulates the guidelines in handling food. We ensure that your restaurant complies with standard operating procedures that covers everything from food preparation, table service, storage, and kitchen sanitation.

04Store opening and End-Of-Day Procedures

With the help of our restaurant consultants, we are able to pen operational procedures in opening and closing the restaurant. This also includes handling the cash register and necessary end-of-day sales reports. This section of your operation manual will include preparation guidelines for the next morning’s operations as well as checklists to ensure these processes go smoothly.

05 A Unique Service SOP

Differentiate yourself from your competitors with a unique service procedure. We provide the written outline and training needed by your staff to seamlessly carry out store operations especially with implementing customer service guidelines. This ensures your restaurant provides excellent service to your guests.

05 Handling Technology

Technology is indispensable to keep your restaurant up and running. The operation manual includes clear instructions on how to operate electronic equipment and use retail software whenever applicable. We ensure that your staff is able to have a clear understanding of the technology your business uses and the SOPs needed in case you need troubleshooting.

Happy Clients

  • Amira’s Deli, The Pointe

    Amira’s Deli, situated at The Pointe, Palm Jumeirah, boasts of its fusion cuisine - American Deli and European bakery. Our team at Be Unique Hospitality was tasked to engineer their menu to fit its unique concept. Moreover, we also arranged recruitment and staff training for the restaurant.

    • 5-star rating in Tripadvisor
    • Consistent positive reviews
    • Designed a unique and wide selection menu that infuses French, American, other international cuisines.
    View Case Study
  • Logma

    Logma is an Emirati food restaurant that has branches in Box Park, Al Wasl Road, Mirdif City Center, and Dubai Mall. Their Riyadh branch is also opening soon. Be Unique Hospitality conducted superstar staff training for the employees in the restaurant that included guest expectations, menu knowledge, selling techniques, and complaint handling.

    • Improved staff performance and received positive feedback from dine-in customers through Zomato (4.3 stars) and Tripadvisor (4.5 stars)
    • Nominated for MENA restaurant awards for 2019 and 2020
    View Case Study
  • That Cafe, Abu Dhabi

    That Cafe is a 2-storey cafe with outdoor seating, located at Al Bateen, Abu Dhabi. They are known for their gluten-free, and vegan options. Be Unique Hospitality provided a full service for That Cafe, from its early conception, menu design, interiors, recruitment, staff training, and actual operations.

    • Developed a wide range of menu options from breakfast meals, desserts, and vegan and gluten-free options
    • 4.2 stars in Google Reviews
    View Case Study
  • Nene Chicken

    Nene Chicken is a Korean fast food that specializes in Korean-style fried chicken. They are located near Ski Dubai’s Foodcourt, Mall Of The Emirates, Dubai. Be Unique Hospitality has been part of Nene Chicken right from the beginning. As their consultants, we helped them in business planning, staff training, recruitment, location scouting, and initial restaurant operations.

    • Attracted high-volume customers in MOE and around Dubai
    • 4-star rating in Zomato
    View Case Study
  • Majlis Al Sultan

    Majlis Al Sultan is a contemporary Middle Eastern restaurant located on Al Wasl Road. We were part of the conception of the restaurant from the feasibility study, concept creation, menu engineering, interior design, right down to staff training, and actual operation. We guided the restaurant owners in actualizing their dream restaurant. Today, they are one of t he most sought after food establishments in Dubai.

    • Awarded Favourite Middle Eastern Restaurant 2019
    • Included in the Top 50 Lebanese Restaurants in Dubai
    • 5 Star Rating in Tripadvisor
    View Case Study
LEARN MORE

Frequently Asked Questions

  • Why Do I Need An Operation Manual?

    All businesses no matter the industry it belongs to , cannot function properly without any operation manual in place. An effective manual reduces human errors and enables your staff to work efficiently within a standard. Essentially, your operation manual adds market value to your business.

  • I’m Only A Small Business Owner, Do I still need an Operation Manual

    Yes! Regardless of the size of your business, having an operation manual ensures your staff carries out day to day operations without any hiccups.

  • What Should I Include In My Operation Manual?

    Your operation manual should include the following :

    • A business description.
    • Business policies.
    • Summary of departments and their functions.
    • SOPs or standard operating procedures.
    • Contact details of all employees.
    • Emergency SOPs
  • What happens if my restaurant doesn’t have an operation manual?

    It is impossible to run an efficient restaurant without an operation manual. Without proper documentation, your staff will not be able to follow a standard operation and will likely do things their own way.

  • Does it take time to create an operation manual?

    Depending on your business model, developing an operation manual can take time.Writing it can be painstaking and it demands attention. But with the help of seasoned consultants, the process will be easier.

  • Does an operation manual help with franchise modeling?

    Yes! Having a comprehensive and effective operation manual is needed for a successful franchise modeling.

Testimonials

Campaigns & Strategies Designed To
Exceed Client Expectations

Be Unique Hospitality conducted superstar staff training for our employees in the restaurant that included guest expectations, menu knowledge, selling techniques, and complaint handling. With their help, we have been nominated twice for the MENA awards in 2019 and 2020.

Be Unique Hospitality was with us since the conception of the restaurant from the feasibility study, concept creation, menu engineering, interior design, right down to staff training, and actual operation. The team guided us in actualizing our dream restaurant. Today, we are one of the most sought after food establishments in Dubai. We were also awarded Favorite Middle Eastern Restaurant in 2019.

Be Unique Hospitality has been part of Nene Chicken right from the beginning. As our consultants, the team helped us in business planning, staff training, recruitment, location scouting, and initial restaurant operations.

The team at Be Unique Hospitality provided a full service for us at That Cafe, from concept creation, menu design, interiors, recruitment, staff training, and actual operations. Today, we are a well-loved establishment with customers flocking from different emirates.

Be Unique Hospitality was tasked to engineer our menu to fit our unique concept. They designed a unique and wide selection menu that infuses French, American, other international cuisines. The team also arranged the recruitment and staff training for our restaurant.

seamless restaurant operations guaranteed

Your Future Success
Is Our Reference

We have over 3 decades of experience working with clients and turning dreams into reality. From Bars, Spas, and Hotels we have stood with each of our clients from day one to ensure their dreams come true!

Be Unique Group