Your operation manual is the bread and butter of your restaurant’s operational processes. It is crucial to have them in place and constructed in a way that makes your business functions run efficiently.
With proper instructions and procedures laid out in the manual, your restaurant can effectively reduce human errors caused by uninformed, confused, and untrained staff.
We develop operation manuals that can be easily read and understood and self-explanatory. From the higher management right down to your kitchen and salesfloor staff, everyone can understand its contents clearly.
For operation manuals to be effective, it should be extensive and thorough. Our team ensures that your manual can be used to train new employees as well as serve as a reference to any circumstances involving restaurant operations.
LProvide an effective , and standardized guidance for better, more efficient restaurant processes.
The operation manual must include a brief description of your restaurant, your mission, vision , and core values. A good business introduction will include the objectives of the restaurant containing its long term goals. Having this information will ensure that everyone in your crew understands your business and the brand ethos it is trying to project.
After the business introduction has been established, A detailed summary of what is expected for daily activities, job descriptions, and operational procedures are provided. This section will enable your crew to carry out their duties effectively.
Wherever you plan on putting up your restaurant, food regulations set by your respective authority should be in place at all times. This part of the operation manual stipulates the guidelines in handling food. We ensure that your restaurant complies with standard operating procedures that covers everything from food preparation, table service, storage, and kitchen sanitation.
With the help of our restaurant consultants, we are able to pen operational procedures in opening and closing the restaurant. This also includes handling the cash register and necessary end-of-day sales reports. This section of your operation manual will include preparation guidelines for the next morning’s operations as well as checklists to ensure these processes go smoothly.
Differentiate yourself from your competitors with a unique service procedure. We provide the written outline and training needed by your staff to seamlessly carry out store operations especially with implementing customer service guidelines. This ensures your restaurant provides excellent service to your guests.
Technology is indispensable to keep your restaurant up and running. The operation manual includes clear instructions on how to operate electronic equipment and use retail software whenever applicable. We ensure that your staff is able to have a clear understanding of the technology your business uses and the SOPs needed in case you need troubleshooting.
All businesses no matter the industry it belongs to , cannot function properly without any operation manual in place. An effective manual reduces human errors and enables your staff to work efficiently within a standard. Essentially, your operation manual adds market value to your business.
Yes! Regardless of the size of your business, having an operation manual ensures your staff carries out day to day operations without any hiccups.
Your operation manual should include the following :
It is impossible to run an efficient restaurant without an operation manual. Without proper documentation, your staff will not be able to follow a standard operation and will likely do things their own way.
Depending on your business model, developing an operation manual can take time.Writing it can be painstaking and it demands attention. But with the help of seasoned consultants, the process will be easier.
Yes! Having a comprehensive and effective operation manual is needed for a successful franchise modeling.
Be Unique Hospitality conducted superstar staff training for our employees in the restaurant that included guest expectations, menu knowledge, selling techniques, and complaint handling. With their help, we have been nominated twice for the MENA awards in 2019 and 2020.
Be Unique Hospitality was with us since the conception of the restaurant from the feasibility study, concept creation, menu engineering, interior design, right down to staff training, and actual operation. The team guided us in actualizing our dream restaurant. Today, we are one of the most sought after food establishments in Dubai. We were also awarded Favorite Middle Eastern Restaurant in 2019.
Be Unique Hospitality has been part of Nene Chicken right from the beginning. As our consultants, the team helped us in business planning, staff training, recruitment, location scouting, and initial restaurant operations.
The team at Be Unique Hospitality provided a full service for us at That Cafe, from concept creation, menu design, interiors, recruitment, staff training, and actual operations. Today, we are a well-loved establishment with customers flocking from different emirates.
Be Unique Hospitality was tasked to engineer our menu to fit our unique concept. They designed a unique and wide selection menu that infuses French, American, other international cuisines. The team also arranged the recruitment and staff training for our restaurant.
We have over 3 decades of experience working with clients and turning dreams into reality. From Bars, Spas, and Hotels we have stood with each of our clients from day one to ensure their dreams come true!
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