Be Unique
Angela Soudi

5 Benefits of a Restaurant Operations Manual

December 12, 2020

Head of Hospitality

Angela Soudi

Head of Hospitality
Hospitality

Article Overview

10min read

When it comes to the smooth running of a restaurant, a well-written restaurant operations manual is crucial. Not only does it guide employees through complicated situations but it also creates a smooth workflow and working atmosphere

Keep reading for a guide on how a restaurant operations manual can benefit your restaurant and why restaurant consultancy firms swear by it.

Helps Maintain Consistency

One of the more important purposes of an operations manual is to create consistency in the kitchen which will help you create a credible and successful business. The manual gives a detailed description of each task and documents all responsibilities clearly – employees can then quickly understand their specific job roles and what is expected of them.

From serving customers to preparing meals and cleaning the tables, the operations manual helps maintain consistency with all tasks. For example, in the fast-food business, good food and good service are important to retain customers – an operations manual will indeed help achieve the consistently high level of operations needed to succeed.

Centralizes All Information

When an employee of yours is unable to come to work, it is natural for another colleague to fill up the vacant spot and ensure the restaurant carries on through the day uninterrupted. But, when the employee is unfamiliar with the new role, your restaurant is in trouble.

One centralized manual easily eliminates the problem. A well-planned manual will have information regarding each process on the kitchen floor, the hierarchy of your restaurant, emergency procedures, job descriptions, and more. With a quick reference to the manual, your staff member can understand what’s needed and quickly get on it.

Reduces Onboarding Time

Regardless of their experience, all employees need some time to be acquainted with your restaurant’s operations because each restaurant has its way of running the kitchen floor.

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A comprehensive operations manual functions as a staff knowledge base. It is a hub that any employee can visit at any time to have a question answered or to have any query clarified without having to interrupt another colleague or utilizing the wrong information.

Makes Delegating Tasks Easier

Making your employees accountable for their actions is known to be an effective tool for reducing human error. Your restaurant operations manual can ensure that everyone is aware of their responsibilities and who they must talk to in the event of any errors.

Additionally, when you are delegating tasks, you can easily identify who is best at that specific task. In addition to that, one of the little known restaurant secrets is that by knowing the responsibilities of your employees, you can better motivate them and ensure all responsibilities are met.

Better and Consistent Customer Service 

The operations manual must have a chapter clarifying how your employees must talk to customers, handle all queries, detail promotions, and follow up. A clear manual will ensure that your staff knows to treat all customers, fairly and respectfully – delivering consistent customer service at all times.

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This will enhance your experience with the customer and serve as a stepping stone to create a loyal and satisfied customer base consequently leading to better sales.

A comprehensive restaurant operations manual provides your staff with all the tools and resources required to complete their tasks successfully. Moreover, employees will have a clear understanding of what’s required of them, helping eliminate errors, and streamlining the process. 

 

Angela Soudi

Head of Hospitality

Angela Soudi is a visionary writer with 20+ years of experience in Sales and Marketing across Europe, Canada, and the Middle East. She is highly invested in actively contributing articles to pioneering hospitality platforms and websites.

Angela Soudi

Head of Hospitality
Hospitality
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